Content marketing and getting potential clients in the door is one thing, but what can you do once clients are through the door and engaged with your practice? The key is continuing the engagement and keeping your clients actively involved with your practice. This requires optimizing your customer service beyond the traditional brick and mortar. An easy way to understand this extended client engagement is to look at the premium services available on EasyDVM.com. Services like automatic client email reminders, pet portals, and client loyalty points are all platforms through which you can continue to actively engage with your clients after they have walked through your doors.
Automatic Email Reminder Delivery
Utilizing MailChimp’s MandrillApp email services, EasyDVM.com’s premium subscription service allows you to generate client email reminders for their pets at three different times. You can control the dates and times, as well as the content of the reminders.
Client Loyalty Rewards Point System
Creating a reward-points program is an easy way to engage with your clients by encouraging them to engage with you and your practice. A rewards program is also a great way to pivot from multi-pet discounts or senior discounts, creating a program you can control. The client loyalty rewards program also allows you to determine the dollar amounts for given rewards.
Pet Records Portal
The pet records portal feature allows clients to log into their own personal pet portal and view their pet’s information, reminders, as well as take-home instructions after visits. You can also put customized announcements on individual client’s profiles. One of the keys here is that clients must access this portal through your website, generating direct client engage with your site. The pet records portal also relieves some of your record keeping responsibilities. You can provide a link on your website for new clients to register their information in your system before arriving for their first visit.
EasyDVM Practice Software is a cloud-based veterinary practice management software system. We pride ourselves in offering a system that is user-friendly, easy to learn for new team members, full-featured and elegant in its simplicity. Best of all, all devices, multiple users, all your clients and patients, always affordable.